Privacy Policy

Updated: 16/10/2024 to a simpler version.

Template used from the ICO website and adjusted/tweaked for our purposes.

 

Our contact details

Name: Mr A R Jones

Phone Number: 07534 364736

E-mail: info@adamrichardjones.co.uk

Data controller registration no. ZA058126

 

The type of personal information we collect

We currently collect and process the following information:

  • Usage data – IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use
  • Contact and account data – title, name, business name, address, email address, telephone number(s), account identifier.
  • Transactional data – payment method, time and date of the transaction. We may ask for your BACS details if we do a refund.
  • Dashcam data – may capture video footage and / or still photos of you or family members/visitors and car registrations.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Manage and administer your quote(s), booking(s), product(s) or service(s).
  • Deal with enquiries.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • From an estate agent – only applies if we invoice you and/or send photos directly to you (where we do not have this direct relationship, your data will be processed under a data processing agreement with our client, the estate agent).
  • Dashcam data
  • Someone else booking/enquiring on your behalf.

We use the information that you have given us for;

  • Operations – to operate our website, process and fulfil quotes/bookings/services, supply goods, generate invoices, payment processing, and credit control.
    Lawful basis: contractual obligation.
  • Communications – managing our customer relationships, communicating with you, providing customer support and complaints handling.
    Lawful basis: legitimate interests – proper administration of our business.
  • Record keeping: maintaining and managing our databases, backing-up copies of our databases and records generally.
    Lawful basis: legitimate interests – ensuring we have access to the data needed to run our business.
  • Research and analysis – creating and maintaining our databases, backing up copies and for our business records.
    Lawful basis: legitimate interests – improving and securing our business.
  • Security (including dashcams) – for preventing fraud, protecting our property, detecting crime/theft and for public safety.
    Lawful basis: legitimate interests – protecting our services and property, and for public safety.
  • Insurance, risk management and legal claims – obtaining and maintaining insurance cover and risks, and where necessary obtaining professional legal advice.
    Lawful basis: legitimate interests – to protect our business.

 

We may share this information with;

We only share information that is necessary for the purpose(s).

  • Our service providers who provide services to us: website/email hosting (UK), CRM/accountancy software (UK), file delivery system (EU), website security provider (USA) and technical support (UK/USA/EU).
  • Professional advisors in UK: accountants, book keeping and legal advisors.
  • Government or law enforcement agencies.
  • In the event we sell or merge any part of our business.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) We have a contractual obligation.

(b) We have a legal obligation.

(c) We have a legitimate interest.

 

How we store your personal information

Your information is securely stored.

We keep your personal data for only as long as necessary.

Usage data – for as long as necessary and then it is deleted/destroyed.

Contact data – minimum of 12 months and maximum of 7 years, and then it is deleted/destroyed.

Communication data – minimum of 6 months and maximum of 7 years, and then it is deleted/destroyed.

Account & transaction data – for 7 years following the end of the year the relevant transaction occurred in (BACS details removed once no longer needed), and then it is deleted/destroyed.

Dashcam data – kept for minimum of 1 hour and maximum of 7 days, unless we require the footage for criminal proceedings or other legal matters – in which case it will be retained for as long as necessary.

Paper copies of information will be shredded after the above time limits.

 

Links to third party websites

Links to third party websites are not our responsibility and are not operated by us, please check the terms and privacy policies of those sites.

 

Cookies

We do not use any cookies on our website. Essential cookies are only used.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you and may ask for identity to verify you.

Please contact us at if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

info@adamrichardjones.co.uk

07534 364736

 

You can also complain to the ICO if you are unhappy with how we have used your data:

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk